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March 11, 2019

2019 AWARD FINALIST SPOTLIGHT: Cognizant Technology Solutions - Finalist in the Technology Enabled Process Automation Category


Read this article about Cognizant Technology Solutions, one of our finalists, in the category Best Achievement in Technology Enabled Process Automation, selected by the independent judging panel, for the 2019 Business Transformation & Operational Excellence Industry Awards program. Click here to read articles on other finalists.


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Technology Enabled Process Automation in Cognizant Digital Operations

Cognizant leverages our core “DO, THINK, LEARN” paradigm to provide customers with high impact solutions.


Strong and diverse solution options is a must for complete business process automation

Based on the nature of industry processes, there is a need for bringing together a variety of 3rd party products and in-house industry specific IP that can deliver on the Do, Think, Learn paradigm. Cognizant partners with a number of leading technology providers in this space, supported by in-house solutions to fill the void.


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With the applicability of automation across all organization disciplines – Customer, Business and IT, Cognizant established HiveCenter – to provide an integrated portfolio of services, platforms and solutions that delivers the collective power of automation across business operations, IT operations, and application engineering.


To drive enterprise wide automation, a service line based top-down approach is the right way to understand and discover opportunities. The right solution may not always be to automate but to re-engineer or explore alternate solution options before automation. With a well-defined automation strategy, applying lean-enabled methods results in the creation of a Target Operating Model with technical, operational & economic feasibilities established.


Cognizant follows a three-lifecycle approach that includes – advisory, implementation and support


Advisory – With an aim to lay the right foundation for automation through workshops with process experts and all other stakeholders – IT, Legal, Risk and Compliance to produce a roadmap of opportunities and most importantly plan for managing change. In addition, a Target Operating Model with humans and bots working together to achieve outcomes is established.


Implementation Implementing identified opportunities in an agile model that helps progressively improve the level of automation and to bring in human cognition to bot design. More complex automations that include natural language processing, artificial intelligence (AI), sentiment analysis and self-learning will involve good level of training data to create optimal solutions.


Operate - Monitoring alerts/exceptions, managing bot schedules, optimizing bot usage and continuous improvement measures form the key themes for the operate phase. In addition, solution upkeep for accommodating changes to business applications is taken up for process change management. Operational analytics aided by Cognizant’s Command Center ensures measurement of key metrics and KPIs.


Customers need flexibility based on their charter, investments and maturity

With different levels of maturity in Customer organizations, Cognizant engages in multiple models – from offering Pod teams with all required roles for executing an automation program, to tailored menu based services or a complete end-to-end Robotics as a Service model. Customers pay for every Pod team or based on services or for gains realized from the automation program.


Our bots process very core and critical transactions and do a significant heavy-lifting across industries

A range of implementations from generation of reports to be filed in the Bank Secrecy Act website or handling Case safety in the Pharma industry or assisting agents identify the right Medical rep for a penalty heavy process, bots today process significant value and volume. Bots drive outcomes much beyond efficiency – customer experience, compliance, new revenue, and quality.


About the Awards

The Business Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs. Click here to view the Press Release.

The winners for all categories and for The Platinum Awards will be announced at The Business Transformation & Operational Excellence Summit & Industry Awards on Wednesday March 20th, 2019, from 6.30pm, in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando Resort®. 

The Business Transformation & Operational Excellence Awards are open to all organizations, both private and public sector, across the globe, which have implemented Operational Excellence programs to deliver outstanding business results.

The 2019 Awards will be held in conjunction with the Business Transformation & Operational Excellence World Summit on March 20, 2019 in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando™



The issues in this article are just one of topic areas that are going to be discussed at the Business Transformation & Operational Excellence World Summit & Industry (BTOES19). March 18-22, 2019, Loews Portofino Bay Hotel at Universal Orlando Resort®

BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.

It also hosts the Business Transformation & Operational Excellence Awardswhich showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs.

The summits hosts a number of private forums for C-Level & Global corporate-level leaders as well as business unit heads.

With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.


Quick Links



BTOES19 Awards


There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.

The agenda is designed to encourage active meaningful conversations though all day enhanced networking and interaction opportunities, including

  • All-day Refreshment & Themed Breaks

  • 1¼ Hour Hot Breakfast Networking Sessions

  • 1½ Hour Hot Plated Networking Lunches with Topic & Industry Sector focussed tables

  • 1½ Hour Roundtable Sessions by Topic & Industry Sector.

  • Keynote & Themes Panel Sessions

  • Hosted Welcome Receptions from 5.30pm

  • Expanded more lavish Awards Program

  • Newly launched Night Summit for attendees to meet after dinner

For more information or to discuss the summit in more detail please schedule a call below,

Click here to schedule a call. 

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